Real Experience from Working Operations
Everything here is from shifts I actually ran. The numbers are before-and-after from the same operation, measured the same way. If something didn't work the way I expected, or if I'd approach it differently now, I say so.
How We Developed Two Underperforming Team Leaders, With Completely Different Plans
Same KPI scorecard flagged both. Same role. Completely different situations. Why fairness in development doesn't mean treating people the same, and the two interventions that actually worked.
How We Fixed a Broken Absence Culture (Without Making Half the Team Go Formal)
Absence rates at 20%, no process, no consistency. How we brought it under 3% in 8 months, without triggering mass formal proceedings, without the Bradford Factor, and without losing the team's trust.
How We Planned Peak Labour and Onboarded 10 Agency Staff Without Losing Control
How we forecasted a peak labour gap, compared agency cost against budget, selected temporary support, and prepared induction and training so 10 new starters could contribute without destabilising the floor.
How to Reduce Picking Errors in a Warehouse: A Root Cause Analysis Case Study
How introducing RCA (Fishbone diagrams and 5 Whys) shifted a UK pharmaceutical warehouse from reactive error management to structured warehouse process improvement, with no new technology.
tech
How We Improved Warehouse Picking Efficiency by 21% in 12 Months
The measurement framework, warehouse reporting tools and process changes that drove a 21% year-on-year improvement in lines picked per hour, with no new equipment and no capital spend.
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How to Set Up KPI Dashboards Your Warehouse Team Actually Uses
Moving beyond spreadsheets to live operational dashboards: what metrics matter, how to display them and how to make them stick with the team.
KPIsDashboardsRunning a Root Cause Analysis After a Missed SLA
A practical framework for investigating service failures without blame, and building the operational changes that stop them recurring.
SLARCARunning a Warehouse H&S Investigation After a Near Miss
How to document, investigate and close out a near-miss incident without creating a blame culture, and what to do with the findings.
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