Paulo Gomes · UK Operations Management · GDP-Regulated Distribution
The operation runs itself. That's not an accident.
Ten years of warehouse and logistics management, written up as real case studies. Scroll to follow one pack through the operation, from goods-in to the patient's pharmacy.
Scroll to follow the packGoods in, verified
Every pack enters a GDP-regulated chain. Receiving, checking, and putaway are designed so that compliance is the default path, not an extra task. The process catches problems before they become CAPAs.
Process improvement case studies →Picked, measured
103 lines per hour became 125 in twelve months. Slotting alone bought 15%. The measurement framework made the improvement visible, and the team made it stick.
Read the picking efficiency case →People run it
150 people across multiple shifts. Six colleagues developed and promoted to team leader. Absence went from 20% to under 3% without mass formal proceedings, because the root cause was culture, not policy.
People and performance case studies →Out the door, on time
300,000+ packs dispatched daily to 750 pharmacies. Labour planned before the work arrives: forecast, budget, agency onboarding, shift structure. The plan absorbs peak so the team doesn't have to.
Labour and planning case studies →The Work
Built on the floor, not in a deck. Four competencies, all with receipts.
People & Performance
Team leader development, absence management, performance intervention, and coaching. Knowing what each person actually needs is the job before the intervention.
2 case studies →Process Improvement
Root cause analysis, picking efficiency, error reduction, and continuous improvement. Most process failures that look like operator error aren't.
2 case studies →Labour & Planning
Workforce forecasting, peak planning, agency onboarding, and shift structure. Labour is the biggest variable cost. Plan the structure before the work arrives.
1 case study →Data & Reporting
KPI frameworks, measurement design, scorecard development, and data-led decisions. The data tells you where. The conversation tells you why. You need both.
1 case study →In Practice
Recent case studies
How We Developed Two Underperforming Team Leaders, With Completely Different Plans
same KPI, two plansHow We Fixed a Broken Absence Culture Without Making Half the Team Go Formal
20% → 3%How We Planned Peak Labour and Onboarded 10 Agency Staff Without Losing Control
end to endHow to Reduce Picking Errors: A Root Cause Analysis Case Study
5 whys, no techHow We Improved Warehouse Picking Efficiency by 21% in 12 Months
103 → 125 lphAbout
Paulo Gomes
Operations manager with 10+ years in GDP-regulated pharmaceutical distribution. Started as a warehouse operative in 2015. Now directs a 150-person, multi-shift operation dispatching 300,000+ packs daily to 750 pharmacies across the UK.
This site is how I share what I've learned doing it. The cases are real. The numbers are real. No theory, no vendor marketing. Just what happened, what I did, and what I'd do differently.