Paulo Gomes · UK Operations Management · GDP-Regulated Distribution
The operation runs itself.
That's not an accident.
Case studies from ten years of managing warehouse and logistics operations in the UK: people and performance, process improvement, labour planning, and data and reporting. Organised by competency. The before-and-after figures are from the actual operation.
Operations management by competency
Ten years of case studies, organised by the areas that operational leadership actually breaks into.
People & Performance
Team leader development, absence management, performance intervention, and coaching. The team is the operation. Knowing what each person actually needs is the job before the intervention.
Process Improvement
Root cause analysis, picking efficiency, error reduction, and continuous improvement. Fix the system, not the symptom. Most process failures that look like operator error aren't.
Labour & Planning
Workforce forecasting, peak planning, agency onboarding, and shift structure. Labour is the biggest variable cost. Plan the structure before the work arrives.
Data & Reporting
KPI frameworks, measurement design, scorecard development, and data-led decision making. The data tells you where. The conversation tells you why. You need both.
Recent case studies
How We Developed Two Underperforming Team Leaders, With Completely Different Plans
Same KPI scorecard. Same role. Completely different situations, and completely different interventions. What the data showed and why the conversation changed everything.
Read Case Study → People & Performance · April 2026How We Fixed a Broken Absence Culture Without Making Half the Team Go Formal
20% → under 3% in 8 months. No Bradford Factor, no mass formal proceedings, no lost trust.
Labour & Planning · April 2026How We Planned Peak Labour and Onboarded 10 Agency Staff Without Losing Control
Forecast, budget decision, agency selection, and induction structure. End to end.
Process Improvement · April 2026How to Reduce Picking Errors: A Root Cause Analysis Case Study
Fishbone diagrams and 5 Whys, shifting from reactive error management to structured improvement.
Data & Reporting · April 2026How We Improved Warehouse Picking Efficiency by 21% in 12 Months
103 → 125 lines picked per hour. The measurement framework that made the improvement visible.
Paulo Gomes
Operations manager with 10+ years in GDP-regulated pharmaceutical distribution. Started as a warehouse operative in 2015. Now directs a 150-person, multi-shift operation dispatching 300,000+ packs daily to 750 pharmacies across the UK.
This site is how I share what I've learned doing it. The cases are real. The numbers are real. No theory, no vendor marketing. Just what happened, what I did, and what I'd do differently.
GDP-regulated pharmaceutical distribution · London · Lean Six Sigma Yellow Belt